Software Support Policy
Rascular Technology Ltd. ("Rascular") provides software support for its software products. Support of these products includes telephone and email support, and access to the Rascular website for registered users. Support personnel are trained to provide accurate information in a prompt and efficient manner.
Standard Support Term
Software Support is provided for licenced Rascular software products for 90 days from the date of shipment and applies to the software revision shipped and to subsequent revisions of the software, provided the software is properly licenced by the end-user and still within the original 90 day support period.
This Standard Software Support policy is effective as of February 2009 and applies to software and upgrade purchases. Rascular reserves the right to alter this software support policy at any time.
For customers seeking enhanced software support Rascular offers an optional Software Support Agreement.
Software Updates
In keeping with Rascular's policy of providing quality software and meeting the needs of our customers, updates of our software are developed on a regular basis.
During the support term, customers may upgrade free of charge to the newest version of the product to take advantage of bugfixes and incremental features.
Contact us on +44 1588 640 971 or email us for more information.
Telephone Support
For each registered software licence, telephone support is available during regular business hours (09:00 – 17:00 GMT), customers may phone (+44
1588 640 971) or email Rascular for assistance with problems encountered with Rascular software. Support services are provided on an as-available basis.
Product Support Limitations
Support assistance under the standard software license agreement covers telephone, fax, and email support for normal software usage, clarification of documentation and resolution of Rascular software problems.
Support assistance does not include systems testing, application design or system design.
Standard Support assistance does not include problems encountered with non-Rascular software whether or not that software is used in conjunction with Rascular
software.
Software assistance does not include on-site support. This may be provided to a licensed customer on a time and expenses basis, based on resource availability.